You may return most new, unopened items within 30 days of delivery for a full refund. If for any reason that you are not satisfy with the product, simply return it to us, no questions ask! Customer needs to contact us to obtain a Return Authorization Number prior shipping back the product. Customer is responsible for return shipping cost back to our facilities. Product must be return in it's original condition as new and unused. Original packing material must appear as new and unopen. 15% restocking fee will apply to all return items. Car Alarm products needs to be return with receipt from a professional installation shop if it's defective other wise product should be return as in its original condition as wire uncut or either return will not be accepted or 25% fee might apply. Refund will be issues (less shipping and handling) within 3 business days after receive of the product. Items will not be authorized for return after 30 days from the delivery date. Your credit card or Paypal account will be refunded once the we receives the returned item.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 72 hours after us receiving your package, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
No Shipping Cost (Free Shipping) Items:
All free shipping apply to 48 lower U.S. states only. Surcharge applies to Alaska, Hawaii and Puerto Rico AFO/APO. All other locations please contact us for the exact shipping cost. If the item purchased is return for refund the actual shipping cost will be deducted when the refund is issue.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.